Privacy Policy
Last updated: June 4, 2026
1. Information We Collect
We collect information that you provide directly to us, including:
- Account registration information (name, email, password)
- MT5 account credentials (encrypted and stored securely)
- Trading data and account performance metrics
- Communication records when you contact support
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the platform services
- Process and evaluate challenge accounts
- Process payout requests
- Send important account notifications
- Improve our services and user experience
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data (MT5 credentials)
- Secure authentication and authorization
- Regular security audits and updates
- Access controls and monitoring
4. Data Sharing
We do not sell your personal information. We may share information only:
- With service providers who assist in platform operations (under strict confidentiality)
- When required by law or legal process
- To protect our rights and prevent fraud
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Opt-out of non-essential communications
- Export your data
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Trading data may be retained for audit and compliance purposes.
8. Contact Us
For privacy-related questions or requests, please contact us at support@propfirm.com